Terms and Conditions
Staunch Pharma Return, Replacement, and Refund Policies
At Staunch Pharma, we prioritize quality and customer satisfaction. Below is an overview of our policies regarding replacements, returns, and refunds for online purchases:
Contact Information
• Phone: 9909968695
• Email: staunchb2b@gmail.com
• Timeframe: Please contact us within 7 days from the date of delivery to request an exchange, return, or refund.
Replacement Policy
• Eligibility:
o Available for products damaged in transit or those with less than 50% of their shelf life remaining (must be reported within 24 hours of delivery).
o Quality concerns are subject to internal verification.
• Exclusions:
o No replacement for expired or used products.
Return Policy
• Non-Returnable Products:
o Products are generally non-returnable except in cases of incorrect or damaged items received.
Refund Policy
• Eligibility:
o Refunds are issued for quality issues or order cancellations.
• Methods of Refund:
o Refunds can be processed via E-Vouchers, Gift Cards, or direct Bank Transfer.
o E-Vouchers and Gift Cards are redeemable on subsequent purchases within their validity period.
o Bank refunds are processed within 7-8 business days.
• Conditions:
o Refunds are only credited to the customer's bank account; cash refunds are not available for COD orders.
o Refunds are initiated upon the physical receipt of the returned shipment. Items lost during self-shipment are not eligible for refunds.
By adhering to these guidelines, we aim to ensure a smooth and efficient process for handling replacements, returns, and refunds. Thank you for choosing Staunch Pharma. If you have any questions or need further assistance, please do not hesitate to contact us.
At Staunch Pharma, we prioritize quality and customer satisfaction. Below is an overview of our policies regarding replacements, returns, and refunds for online purchases:
Contact Information
• Phone: 9909968695
• Email: staunchb2b@gmail.com
• Timeframe: Please contact us within 7 days from the date of delivery to request an exchange, return, or refund.
Replacement Policy
• Eligibility:
o Available for products damaged in transit or those with less than 50% of their shelf life remaining (must be reported within 24 hours of delivery).
o Quality concerns are subject to internal verification.
• Exclusions:
o No replacement for expired or used products.
Return Policy
• Non-Returnable Products:
o Products are generally non-returnable except in cases of incorrect or damaged items received.
Refund Policy
• Eligibility:
o Refunds are issued for quality issues or order cancellations.
• Methods of Refund:
o Refunds can be processed via E-Vouchers, Gift Cards, or direct Bank Transfer.
o E-Vouchers and Gift Cards are redeemable on subsequent purchases within their validity period.
o Bank refunds are processed within 7-8 business days.
• Conditions:
o Refunds are only credited to the customer's bank account; cash refunds are not available for COD orders.
o Refunds are initiated upon the physical receipt of the returned shipment. Items lost during self-shipment are not eligible for refunds.
By adhering to these guidelines, we aim to ensure a smooth and efficient process for handling replacements, returns, and refunds. Thank you for choosing Staunch Pharma. If you have any questions or need further assistance, please do not hesitate to contact us.