Refund & Cancellation

Cancellation and Refund Policy

 

1. Introduction

We at Treownut are committed to providing quality products and services to our customers. This Cancellation and Refund Policy outlines the conditions under which cancellations and refunds will be processed for purchases made through our website.

2. Order Cancellation
   • Before Shipment:

• Customers may cancel their order before it has been shipped. To cancel an order, please contact our customer service team at staunchb2b@gmail.com or +91 9909968695 with your order details.

2.2 After Shipment:

• If your order has already been shipped, it cannot be cancelled. However, you may return the product in accordance with our Return Policy.

3. Return Policy

3.1 Eligibility:

• Products can be returned within 7 days of receipt for a full refund or exchange, provided they are unused, in their original packaging, and in the same condition as received.

3.2 Non-Returnable Items:

• Items are non-returnable
• Opened or used consumable products.

3.3 Return Process:

• To initiate a return, please contact our customer service team at staunchb2b@gmail.com or +91 9909968695 with your order details.
• Once your return is approved, we will provide you with instructions on how to send back the product.

4. Refund Policy

4.1 Processing Refunds:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days. The refund will be credited to your original method of payment.

5. Exchange Policy

5.1 Defective or Damaged Products:

• We replace items if they are defective or damaged. If you need to exchange a defective or damaged product, please contact our customer service team at staunchb2b@gmail.com or +91 9909968695 with your order details.

6. Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at:

• Email: staunchb2b@gmail.com
• Phone: +91 9909968695